Artificial Intelligence Service Desk

Artificial intelligence defined as intelligence exhibited by machines has many applications in today s society more specifically it is weak ai the form of ai where programs are developed to perform specific tasks that is being utilized for a wide range of activities including medical diagnosis electronic trading platforms robot control and remote sensing.

Artificial intelligence service desk.

Both have changed the way people live. Artificial intelligence is the application of machine learning to build systems that simulate human thought processes. Artificial intelligence is talked about constantly and voice technology is nothing new. Artificial intelligence ai will dramatically improve technology in our homes and in the workplace.

Artificial intelligence ai robotic process automation rpa internet of things iot multi cloud. Ai and machine learning ml have become the talk of the it service management itsm industry as well. Zoho desk is context aware customer service software that helps you put your customers at the heart of the company. Ai and ml driven tools will soon tap predictive analytics for better decision making in incident management demand.

Marcel shaw federal sales engineer for ivanti explains. According to forrester s 2019 predictions ai and rpa are joining forces to create the cognitive enterprise. Artificial intelligence ai offers many exciting opportunities for business but how will it affect it service management. Machine learning deep learning natural language processing and other cognitive technologies have translated to chat bots virtual assistants intelligent routing user sentiment analysis predictive analytics contextual knowledge and a whole lot more in service desks.

Ai and service management technology trends. Service desk chatbots and automated request routing are just the beginning. Artificial intelligence s influence on service management only continues to grow with each passing day. At some point in the not too distant future artificial intelligence and machine learning will do away with the role of the service desk.

Users will be able to phone into a virtual assistant that will automatically log and call record all of the relevant information provide the user with some options to resolve the issue and if not pass the call onto the relevant engineer who will have all.